A non-refundable booking fee of £100 is required to secure the booking. A booking is NOT secure until the booking fee has been received and may result in the date becoming unavailable.
If the total order is significantly reduced after the non-refundable booking fee is paid (total order value reduced by 30% or more) we reserve the right to: (i) not continue with the booking on the basis that we may have turned other potential work down for the same date, and in such circumstances, the booking fee is not refundable (ii) insist on a minimum order value (of at least 70% of the original order value at estimate) (iii) to levy a fee of £25, in such circumstances.
A detailed order confirmation/final invoice will be sent out 5 weeks prior to the wedding/event, detailing the final balance and payment details. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.
The balance must be paid in cleared monies no later than the date set out in order confirmation by bank transfer to the account specified, cash or via paypal invoice. Late payments will incur a £25 charge.
If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to create the flower designs as laid out in the order confirmation. In these circumstances the flowers will be made as close to the order confirmation as possible with no redress or liability on Flowers by Suzanne.
All details must be finalised and confirmed at least 4-5 weeks prior to the event. It is at our discretion that we can accommodate any changes after this time period, and this may incur extra costs.
Any damages/breakages of hired glassware will be charged at full retail value (to be advised prior to hire). All hired glassware must be returned to Flowers by Suzanne within 48 hours.
We can arrange to collect all hired glassware from the venue, however this will incur an additional charge. If there are any damages/breakages when we arrive to collect the items, you will be held liable to replace these items at full retail value. We will obtain a signed confirmation from the venue management to confirm that all items were in good order on delivery. We will also obtain a signed confirmation from the venue management if there are any damages/breakages before we remove the items from the venue.
Due to seasonal variations, some flowers and foliage may have to be substituted. If this situation occurs, we will contact you as soon as possible to advise and to seek approval of a substitution. Whilst we make every endeavour to obtain all specific items, we cannot be held responsible if the products you have ordered are not available at the time of your event, for example, due to bad weather conditions.
The total price will include delivery of flowers on the day to a maximum of two addresses and is subject to a minimum order value of £200. An additional delivery address will be at our discretion and may be subject to an extra delivery charge.
Whilst we endeavour to make all deliveries within sufficient time before the event (flowers normally delivered 3-4 hours before event) we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavour to make alternative arrangements should this happen.
In the circumstance that the event is cancelled and costs have been incurred we reserve the right to charge for those costs. In the event of a cancellation by yourselves, charges are as follows: More than ninety days prior to the date = booking fee only. Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost. Less than one calendar month prior to the date = full amount. Any payments previously made are not refundable. In the event of postponement, the payment due remains the same as cancellation. Subject to availability we will carry the monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation.
By paying the non-refundable booking fee, the client is accepting all the above terms and conditions.